Legal
Refunds and Cancellation
Effective October 7, 2026
In short: if you haven't downloaded a plan or a completed questionnaire, you can get a full refund within 14 days of being charged. You can cancel a subscription at any time.
Refunds
Any ShieldSheet charge, including a new subscription, a renewal, or a one-time questionnaire order, is refundable in full within 14 days of the charge, as long as no plan or completed questionnaire has been downloaded under that purchase.
Once a plan or completed questionnaire has been downloaded, that charge is not refundable, because the work has been delivered.
| Purchase | Refundable when |
|---|---|
| ShieldSheet WISP ($149 per year) | Within 14 days of the purchase or renewal charge, if no plan has been downloaded since that charge |
| Safeguards Care Plan ($49 per month) | Within 14 days of a monthly charge, if no plan has been downloaded since that charge |
| Questionnaire, up to 100 or up to 300 questions (one-time) | Within 14 days of purchase, if the completed questionnaire has not been downloaded |
How to request a refund
Email support@shieldsheet.com from the address on your account and tell us which purchase you'd like refunded. We'll confirm within one business day. Refunds go back to the original payment method; your bank may take 5 to 10 business days to show them.
Cancelling a subscription
Cancel any time in the billing portal: sign in at app.shieldsheet.com and open Settings → Billing. Cancelling stops future renewals. You keep full access until the end of the period you've already paid for, and no further charges are made.
After a refund or cancellation
When a subscription ends or a purchase is refunded, your account becomes read-only. You can still sign in and download anything you have, so your documents are never held hostage.
Questions
Write to support@shieldsheet.com. A person answers within one business day. These terms are part of our Terms of Service.